phjeet Privacy Policy

1. Introduction and Scope

1.1 Who We Are

phjeet is an online casino and sports betting platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, and all major cities and provinces. We operate under the regulatory framework applicable to online gaming in the Philippines and maintain strict compliance with all relevant laws and regulations. This Privacy Policy applies to all users of phjeet services, including visitors to our website, registered account holders, and anyone who interacts with our customer support or marketing communications.

1.2 Purpose of This Policy

The purpose of this Privacy Policy is to inform you about what personal information we collect, why we collect it, how we use it, who we share it with, how long we retain it, and what rights you have regarding your personal data. We believe in transparency and want you to understand exactly how your information is handled when you use phjeet Casino services. This policy should be read in conjunction with our Terms and Conditions, which govern your overall use of the phjeet platform.

1.3 Consent and Acceptance

By registering an account with phjeet, depositing funds, placing bets, or otherwise using our services, you explicitly consent to the collection, processing, storage, and use of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this policy, you must not use phjeet services. You have the right to withdraw your consent at any time by closing your account, although this may affect our ability to provide you with certain services.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a phjeet account, we collect personal information that you provide directly to us, including but not limited to:

• Account Registration Information: Full name, date of birth, email address, mobile phone number, residential address, nationality, and preferred currency.
• Identity Verification Documents: Government-issued identification such as Philippine driver's license, passport, postal ID, national ID, voter's ID, or senior citizen ID. We may also collect selfie photos for facial verification purposes.
• Financial Information: Payment method details including GCash account information, Maya (PayMaya) details, bank account numbers for BPI, BDO, Metrobank, Unionbank, and other Philippine banks, as well as transaction history and withdrawal preferences.
• Communication Records: Any correspondence you have with our customer support team via live chat, email, or phone, including the content of your messages, attachments, and support tickets.
• Survey and Feedback Responses: Information you provide when participating in promotional surveys, feedback forms, or customer satisfaction questionnaires.

2.2 Information We Collect Automatically

When you access phjeet services, we automatically collect certain technical information through cookies, web beacons, and similar technologies:

• Device Information: IP address, device type and model, operating system and version, browser type and version, screen resolution, device identifiers (IMEI, Android ID, Advertising ID), and mobile network information.
• Usage Data: Pages viewed, games played, bets placed, time and date of access, duration of sessions, click paths, referral URLs, search queries within our site, and interaction with promotional banners or emails.
• Location Information: Approximate geographic location derived from your IP address or, with your explicit permission, precise GPS location from your mobile device. This helps us ensure compliance with jurisdictional gambling laws and prevent unauthorized access from restricted locations.
• Cookies and Tracking Technologies: We use cookies (small text files stored on your device) to remember your login status, preferences, language settings, and to analyze site traffic. You can control cookie settings through your browser, although disabling certain cookies may limit your ability to use some features of phjeet services.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: GCash, Maya, bank partners, and other payment service providers may share transaction confirmation data, payment method verification status, and fraud prevention information.
• Identity Verification Services: Third-party verification providers may confirm the authenticity of your identification documents and conduct anti-money laundering (AML) and know-your-customer (KYC) checks on our behalf.
• Marketing Partners: If you accessed phjeet through an affiliate link or promotional campaign, we may receive referral information from our marketing partners.
• Public Sources: We may supplement your information with publicly available data to verify your identity or comply with regulatory requirements.

3. How We Use Your Information

3.1 Account Management and Service Delivery

We use your personal information to create and manage your phjeet account, process your deposits and withdrawals, enable you to place bets and play games, maintain your transaction history, and provide customer support. This is the core purpose for which we collect your data and is essential to delivering the services you have requested from us.

3.2 Identity Verification and Fraud Prevention

To comply with Philippine anti-money laundering regulations and our obligations under PAGCOR oversight, we use your identification documents and personal information to verify your identity, confirm you are of legal gambling age (21+ in the Philippines), detect and prevent fraud, money laundering, identity theft, and other illegal activities, and ensure that each individual maintains only one account with phjeet as required by our Terms and Conditions.

3.3 Payment Processing

We process your financial information to facilitate secure deposits via GCash, Maya, bank transfers, over-the-counter payments at 7-Eleven and Cebuana Lhuillier, and other payment methods. We also use this information to process withdrawal requests to your verified payment accounts, detect suspicious transaction patterns that may indicate fraud or money laundering, and comply with financial reporting requirements under Philippine law.

3.4 Marketing and Promotions

With your consent, we use your contact information to send you promotional offers, bonus notifications, tournament announcements, and other marketing communications via email, SMS, push notifications, or in-app messages. We analyze your gameplay preferences and transaction history to personalize promotional offers and recommend games you might enjoy. You may opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in our emails.

3.5 Customer Support

We use your information to respond to your inquiries via live chat, email, or phone support, resolve technical issues or account problems, investigate complaints and disputes, and improve the quality of our customer service. Our support team may access your account information, transaction history, and gameplay records to assist you effectively.

3.6 Responsible Gaming and Player Protection

We monitor your account activity to identify patterns that may indicate problem gambling behavior, such as excessive deposits, extended gaming sessions, or frequent loss chasing. If we detect concerning patterns, we may reach out to offer responsible gaming tools including deposit limits, session time reminders, cooling-off periods, or self-exclusion options. We use your data to enforce self-exclusion requests and prevent you from creating new accounts during your exclusion period.

3.7 Legal Compliance and Safety

We process your information to comply with applicable laws, regulations, court orders, and regulatory requests from Philippine authorities including PAGCOR, the National Privacy Commission, law enforcement agencies, and financial regulators. We may disclose your information when required to protect the rights, property, or safety of phjeet, our users, or the public, or to detect, prevent, or address technical issues, security vulnerabilities, fraud, or terms of service violations.

3.8 Analytics and Service Improvement

We analyze aggregated and anonymized usage data to understand how players interact with phjeet services, identify popular games and features, optimize our website and mobile app performance, develop new products and services, and improve overall user experience. This analysis helps us make data-driven decisions about platform enhancements and game selection.

4. How We Share Your Information

4.1 Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating phjeet services, including payment processors (GCash, Maya, bank partners), identity verification and KYC service providers, cloud hosting and data storage providers, customer support software platforms, email and SMS marketing service providers, and analytics and data processing partners. These service providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was disclosed.

4.2 Game Providers and Software Partners

When you play games on phjeet, certain gameplay data may be shared with our licensed game providers and software partners to enable game functionality, verify bet outcomes and payouts, prevent cheating and collusion, and ensure fair play through Random Number Generator (RNG) certification. Game providers have their own privacy policies and data protection practices.

4.3 Legal and Regulatory Authorities

We may disclose your personal information to Philippine government agencies, regulatory bodies including PAGCOR, law enforcement agencies, courts, and tax authorities when required by law, court order, subpoena, or regulatory request, or when we believe in good faith that disclosure is necessary to comply with legal obligations, protect our rights or property, or prevent fraud or criminal activity.

4.4 Business Transfers

In the event that phjeet is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring or surviving entity. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your information with other third parties when you have explicitly consented to such sharing, such as when you participate in co-branded promotions with partner companies or authorize us to share your information with third-party loyalty programs.

4.6 What We Do Not Share

phjeet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We do not share your sensitive personal information (such as identification documents, financial account details, or precise gambling behavior) except as specifically described in this Privacy Policy or as required by law.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, secure data storage in ISO-certified data centers with physical access controls and 24/7 monitoring, regular security audits and penetration testing by independent cybersecurity firms, employee access controls ensuring that only authorized personnel with legitimate business needs can access your information, and multi-factor authentication requirements for administrative access to user data.

5.2 Your Responsibility

While we take extensive measures to protect your information, you also have a responsibility to safeguard your account. You must keep your password confidential and not share it with anyone. Use a strong, unique password that combines letters, numbers, and special characters. Enable two-factor authentication on your phjeet account for an additional security layer. Be cautious of phishing attempts — phjeet will never ask you for your password via email or SMS. Log out of your account when using shared or public devices. Immediately notify our customer support team if you suspect unauthorized access to your account.

5.3 Limitations of Security

Despite our best efforts, no method of transmission over the Internet and no electronic storage system is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the unlikely event of a data breach affecting your personal information, we will notify you and the National Privacy Commission of the Philippines in accordance with applicable data breach notification requirements.

6. Data Retention

6.1 Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal information for active accounts is retained for the duration of your relationship with phjeet plus any applicable limitation period for legal claims.
• Closed Accounts: After you close your account, we retain your information for at least seven (7) years to comply with Philippine anti-money laundering regulations, tax reporting requirements, and to resolve any disputes or enforce our Terms and Conditions.
• Transaction Records: Financial transaction records, betting history, and withdrawal documentation are retained for a minimum of seven (7) years as required by Philippine financial regulations.
• Identity Verification Documents: Copies of your government-issued ID and verification records are retained for the duration of your account relationship plus seven (7) years after closure.
• Marketing Communications: If you opt out of marketing communications, we will stop sending promotional messages but will retain your contact information on our suppression list to ensure we honor your opt-out preference.
• Customer Support Records: Support chat logs, emails, and phone call recordings are typically retained for three (3) to five (5) years for quality assurance and dispute resolution purposes.

6.2 Anonymization and Aggregation

After the required retention period expires, we may anonymize or aggregate your personal information for statistical analysis, research, and business intelligence purposes. Anonymized data cannot be linked back to you as an individual and is not considered personal information under the Data Privacy Act of 2012.

7. Your Privacy Rights

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data through your account settings or by contacting our Data Protection Officer. We will provide this information in a structured, commonly used, and machine-readable format within thirty (30) days of your request.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most of your account information directly through your phjeet profile settings. For verification documents and other sensitive information, contact our customer support team with supporting documentation.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, you withdraw your consent and there is no other legal basis for processing, or you object to processing and there are no overriding legitimate grounds. However, we may retain certain information when required by law, necessary to resolve disputes, enforce our Terms and Conditions, or protect against fraud and abuse. Requests for erasure will be evaluated on a case-by-case basis.

7.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible. Contact our Data Protection Officer to request data portability.

7.5 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications through your account settings or by clicking unsubscribe links in our emails. You may also object to processing based on legitimate interests by contacting us with specific reasons related to your particular situation.

7.6 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal. To withdraw consent, adjust your privacy settings in your account or contact our customer support team.

7.7 How to Exercise Your Rights

To exercise any of these privacy rights, contact us using the information provided in Section 11 below. We may require verification of your identity before processing your request to ensure that personal information is not disclosed to unauthorized parties. We will respond to valid requests within thirty (30) days as required by Philippine data protection law.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

phjeet uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the operation of our website and services. These cookies enable core functionality such as security, network management, and accessibility. You cannot opt out of essential cookies.
• Functional Cookies: Allow us to remember your preferences (such as language selection, username, and region) and provide enhanced, personalized features.
• Performance Cookies: Collect information about how you use our website, such as which pages you visit most often and whether you receive error messages. This helps us improve website performance and user experience.
• Marketing Cookies: Track your browsing habits to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. These cookies are set by us and our advertising partners.

8.2 Managing Cookie Preferences

You can control cookie settings through your web browser. Most browsers allow you to block or delete cookies, although this may affect your ability to use certain features of phjeet services. To manage cookies, access your browser settings and adjust privacy preferences. For mobile apps, you can manage tracking preferences through your device settings (iOS: Settings > Privacy > Tracking; Android: Settings > Google > Ads).

9. International Data Transfers

phjeet primarily operates in the Philippines and stores data within Philippine jurisdiction. However, some of our service providers and technology partners may be located outside the Philippines, which may result in your personal information being transferred to, stored, or processed in countries with different data protection standards. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses, data processing agreements that meet international standards, and ensuring service providers maintain adequate security and privacy protections. By using phjeet services, you consent to these international data transfers as necessary to provide you with the services you have requested.

10. Children's Privacy

phjeet services are not intended for individuals under the age of 21 years. We do not knowingly collect, use, or disclose personal information from anyone under 21 years of age. If we become aware that a user is under 21, we will immediately close the account, confiscate any funds, and delete all associated personal information from our systems. Parents and guardians are encouraged to monitor their children's Internet usage and use parental control tools to prevent minors from accessing gambling websites. If you believe we have inadvertently collected information from a minor, contact us immediately so we can take corrective action.

11. Contact Information and Complaints

11.1 Data Protection Officer

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact our Data Protection Officer at:

Email: [email protected] (plain text, not clickable)
Customer Support: Available 24/7 via live chat through your account dashboard

11.2 Filing a Complaint

If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with the National Privacy Commission of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC),
Vicente Sotto St., Pasay City, Metro Manila, Philippines
Email: [email protected] (plain text)
Website: www.privacy.gov.ph (plain text)
Hotline: 1234 (reference only, not clickable)

12. Changes to This Privacy Policy

phjeet reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by email (to the address associated with your account), through a prominent notice on our website, or via in-app notification. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of phjeet services after we post changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Acceptance of This Privacy Policy

By creating an account with phjeet and using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. You consent to the collection, processing, storage, use, and disclosure of your personal information as described in this policy. If you do not agree with any aspect of this Privacy Policy, you must not use phjeet services. Thank you for trusting phjeet Casino with your personal information. We are committed to maintaining the highest standards of data protection and privacy for all our Filipino players.